Complaints and Disputes
We actively solicit feedback, let us know how we can help you.
Please contact us if you have any complaints about our services.
Complaints Officer
YourCover Pty Ltd
Level 22, 127 Creek Street
Brisbane QLD 4000
GPO Box 111
Brisbane QLD 4001
Ph +61 7 3010 9746
Fax +61 7 3010 9001
Email: info@yourcover.com.au
Website: www.yourcover.com.au
YourCover Pty Ltd are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:
Financial Ombudsman Service (FOS)
Financial Ombudsman Service
Level 12, 717 Bourke Street
Docklands VIC 3008
GPO Box 3
Melbourne VIC 3001
Ph 1300 78 08 08
Fax +61 3 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au
Insurance Brokers Code of Practice
YourCover Pty Ltd are members of NIBA and as an Authorised Representative of YourCover Pty Ltd, we subscribe to the Insurance Brokers Code of Practice.
The code is a statement of the industry’s commitment to high levels of competency, training, and customer service. It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code.
It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.
To view a copy of the Code, click here.
