Complaints and Disputes
We actively welcome feedback. Please let us know how we can help you.
Zipcova Pty Ltd (ABN 54 662 890 271) is a Corporate Authorised Representative of YourCover Pty Ltd (ABN 35 169 038 466), which holds AFSL number 461299. Zipcova’s Australian Financial Services Authorised Representative number is 001299479. Please contact us if you have any complaints about our services.
Complaints Officer
YourCover Pty Ltd
Level 22, 127 Creek Street
Brisbane QLD 4000
GPO Box 111
Brisbane QLD 4001
Ph +61 7 3010 9746
Fax +61 7 3010 9001
Email: info@yourcover.com.au
Website: www.yourcover.com.au
YourCover Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA), an external dispute resolution body. If your complaint cannot be resolved to your satisfaction within 15 business days, you have the right to refer the matter to AFCA. Contact details are below.
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Ph 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Insurance Brokers Code of Practice
YourCover Pty Ltd are members of NIBA and as an Authorised Representative of YourCover Pty Ltd, we subscribe to the Insurance Brokers Code of Practice.
The code is a statement of the industry’s commitment to high levels of competency, training, and customer service. It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code.
It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.
View the Insurance Brokers Code of Practice.
